Terms and Conditions
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
If for any reason you are not happy with your order, please contact us using the contact details set out in Section 6 above. We aim to acknowledge any complaint within 3-4 working days (usually it takes 1-2 days) and will do our best to resolve it as soon as we can. We may ask you to take a photograph of the product to help us assess the problem. Should it be necessary, we will then advise you how to return your item.
7.2. Returning flowers and issuing refunds Flowers
If the recipient receives damaged flowers or they fail to arrive, please contact us immediately so that we can arrange to re-send on the next available delivery date or a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the flowers. As is the case with other gifts, it is not our policy to offer both a refund and a resend. Where flowers have been damaged, we will normally ask for photographs clearly showing the problem so we can use them to determine what is going wrong with our system or our couriers. Refunds cannot be given for flowers that have died quickly unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts or failing to change the water will damage them. All flowers should normally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within three days of the delivery to give us the best chance of successfully resolving the issue.